Frequently asked questions

Quick answers about shopping with Rainbow Store. For anything else, use WhatsApp or visit About us.

Ordering & payment

How do I place an order?: Browse products, add items to your cart, then checkout with your delivery details. You can also message us on WhatsApp for help.
Do you offer Cash on Delivery (COD)?: Yes, where COD is available for your pin code it will be shown at checkout. Some orders may be prepaid only — we’ll make that clear before you pay.
What payment methods do you accept?: We support the options shown at checkout (e.g. cards, UPI, wallets) plus COD when applicable.

Where do you ship?: We dispatch orders across India. Delivery time depends on your location and carrier.
How can I track my order?: After dispatch, tracking details (if available) are shared by email or WhatsApp. You can also check My orders when logged in.

Can I return a product?: Please read our Returns & refunds policy for eligible items, time limits, and how to request a return.
Are products genuine?: We source from trusted suppliers. If something looks wrong with your order, contact us right away with photos and your order ID.