Frequently asked questions

Quick answers about shopping with Rainbow Store. For anything else, use WhatsApp or visit About us.

Ordering & payment

How do I place an order?

Browse products, add items to your cart, then checkout with your delivery details. You can also check out as a guest, and message us on WhatsApp for help.

Do you offer Cash on Delivery (COD)?

Yes. Cash on delivery is available on every order across India — you pay the delivery partner when your order arrives.

What payment methods do you accept?

We currently accept cash on delivery only — you pay when your order arrives. Online payments (UPI, cards) are not available.

Delivery

Where do you ship?

We deliver all over India. Delivery usually takes 3–7 days depending on your location.

Is delivery free?

Delivery is free on orders of ₹99.00 and above. Below that, a flat ₹40.00 delivery charge applies.

How can I track my order?

Use Track your order with your order number and phone number, or open My orders when logged in.

Returns & products

Can I return a product?

Yes — please read our Returns & refunds policy for eligible items, time limits, and how to request a return.

Are products genuine?

We source from trusted suppliers. If something looks wrong with your order, contact us right away with photos and your order ID.