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Frequently asked questions

Quick answers about shopping with Rainbow Store. For anything else, use WhatsApp or visit About us.

Ordering & payment

How do I place an order?
Browse products, add items to your cart, then checkout with your delivery details. You can also message us on WhatsApp for help.
Do you offer Cash on Delivery (COD)?
Yes, where COD is available for your pin code it will be shown at checkout. Some orders may be prepaid only — we’ll make that clear before you pay.
What payment methods do you accept?
We support the options shown at checkout (e.g. cards, UPI, wallets) plus COD when applicable.

Delivery

Where do you ship?
We dispatch orders across India. Delivery time depends on your location and carrier.
How can I track my order?
After dispatch, tracking details (if available) are shared by email or WhatsApp. You can also check My orders when logged in.

Returns & products

Can I return a product?
Please read our Returns & refunds policy for eligible items, time limits, and how to request a return.
Are products genuine?
We source from trusted suppliers. If something looks wrong with your order, contact us right away with photos and your order ID.