Last updated: April 9, 2026. We want you to be happy with Rainbow Store. If something isn’t right, contact us as soon as possible.
If you receive a damaged, defective, or incorrect product, message us on WhatsApp or email within 48 hours of delivery with your order ID and clear photos. We will arrange a replacement or refund where appropriate, per our verification.
For hygiene, safety, and inventory reasons, many opened or used items may not be eligible for return. Unopened items in original packaging may be considered on a case-by-case basis if you contact us within 7 days of delivery. Final decision rests with Rainbow Store.
Approved refunds for prepaid orders are processed to the original payment method or as store credit, within a reasonable period after we receive and inspect the return (where a return is required). COD refunds may be issued via bank transfer or agreed method.
You may request cancellation before dispatch. Once shipped, cancellation may not be possible; you may still be eligible for return under this policy.
Use About us or WhatsApp with your order number. We’ll work with you fairly and quickly.